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Keep in mind, we have a small team of 3 humans in the U.S. manning the Backcountry Fuel Box, so it may take 24-48 hours for one of us to get back to you.
We are probably adventuring in the mountains ourselves on the weekend, so be a little more patient if you drop us a line Friday-Sunday.
Please note, if you have a question about your account, our shipping and billing cycle, or other logistics, check out our FAQ's page.
Chances are good we have already taken a stab at answering your question there.