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Note: if you the website is telling you don't have an account, but you get the box every month, we are not trying to scam you... chances are you haven't activated your account. Shopify requires you to activate your account to make changes. See FAQ page for this.
We are probably adventuring in the mountains ourselves on the weekend, so please be patient if you drop us a line over the weekend.
Please note, if you have a question about your account, our shipping and billing cycle, or other logistics, check out our FAQ's page.
Chances are good we have already taken a stab at answering your question there.